Total Mosaic
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Total Mosaic Shapes are Eco-Friendly!
Shipping & Returns

We pride ourselves in manufacturing and distributing high quality products...

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SHIPPING:

How much is shipping?

You can check shipping rates anytime by simply clicking on the "View Bag" button and then use the "Calculate Shipping Rates" feature.  We ship all mosaic orders via UPS.

How are shipping charges calculated?
Shipping charges are based on the actual charges of the carrier you select. Once you have filled your cart, you will be able to check shipping rates before submitting your order. We DO NOT add a packing or handling fee!

How do I know my order was received?
After submitting your order, a confirmation of your order will be emailed to you.

Can I track my order?
Yes!  We ship via UPS and you will receive a tracking number via email.

How quickly do you ship?
To allow for packing time we process all orders received before noon and do our best to get them out the same day or the next. Most orders are shipped in 1-3 business days by the shipping method you choose. You can also review the map below to see the estimated number of days you are away from us via UPS.



What if I need my order in a hurry?
If you need your order expedited and must have it by a certain date, please call us at 800.388.2001 to ensure that the items and quantities are in stock and to discuss the best option to get your order to you when you need it!

Is my order automatically insured?
UPS orders are trackable and insured.

International Customers...
Please click here to visit our International information page.

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RETURNS:


We guarantee that all of our products are free of manufacturing defects and will replace any parts found to be otherwise. We accept returns on any items that are damaged or not received in the condition promised. Should you need to return a product for one of these reasons, we will happily send you a replacement! Please use the contact us link at the bottom of this page to call or email us and we will ensure that you receive the product you were promised!
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